These General Terms of Service govern the rights and obligations related to the use of our website and all purchases made by customers located in Australia.
Accessing the website or confirming an order constitutes full acceptance of these terms.
Certain features of the website may require the creation of a personal account.
Users agree to provide accurate, complete and up-to-date information during registration.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities carried out under their account.
Our store reserves the right to suspend or terminate any account in case of misuse or violation of these terms.
We are not responsible for errors resulting from inaccurate information provided by users.
Products displayed on the website are described as clearly and accurately as possible.
Any differences between images and delivered products may result from technical or production variations.
All prices are displayed in Australian currency and include applicable taxes.
Our store reserves the right to update product descriptions and prices at any time; the price valid at the time of order confirmation will apply.
Order confirmation constitutes full acceptance of these terms.
The purchase process includes selecting products, adding them to the cart, confirming delivery details and choosing a payment method.
Payment is required at the time of order validation.
An order becomes final once payment is received and a confirmation email has been sent.
After payment confirmation, orders are typically processed within 1–5 business days.
Processing cut-off time:
More details, please refer to the store’s Shipping Policy.
More details, please refer to the store’s Order Cancellation Policy.
For operational reasons, our store does not offer direct exchanges.
Customers may request a return within 15 days of receiving their order.
Returns are accepted under the following conditions:
Once the returned item is received and verified, refunds will be processed within 3–4 business days.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
Personal data is collected and processed in accordance with applicable Australian data protection regulations.
Data is used solely for order management, customer support and authorised communications.
We do not sell or share personal data with third parties without consent.
These terms are governed by the laws applicable in Australia.
In the event of disputes, an amicable resolution will be sought first; otherwise, the matter will be handled by the competent authorities in Australia.
For any enquiries regarding services, orders or user rights, please contact us:
Email: needhelp@denmyio.com
Phone: +81 (709) 209 85 33
Address: 1792-5 SHIMOHACHIYA, HACHIYA-CHO, MINOKAMO-SHI, GIFU 505-0007, JAPAN
Business Hours: Monday to Friday, 09:30 – 15:30 (excluding public holidays)
Service Area: Australia
Our store is committed to providing a secure, clear and compliant shopping experience.
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