Order Cancellation Policy

1. Order Cancellation Conditions

Our store allows order cancellations under the following conditions:

• Orders that have not yet been dispatched and were confirmed within the last 24 hours may be cancelled upon customer request. In such cases, a full refund will be issued.
• If the order has already been dispatched or more than 24 hours have passed since payment confirmation, cancellation will no longer be available.
• In these cases, customers should wait for delivery and then submit a return request in accordance with our store’s return procedure.

2. Request Procedure

To request an order cancellation, customers must contact our store’s customer support via email or phone.

The request must include:
Order number
Proof of payment (such as a screenshot or receipt) to assist verification

3. Processing and Refunds

Once the request is received, we will verify the provided information.
If the order meets the required criteria, the cancellation will be completed and confirmation will be sent via email.

Refunds are processed within 3–4 business days using the original payment method selected at checkout.
Actual processing times may vary depending on the financial institution or payment service provider.

4. Customer Support

For any enquiries regarding order cancellations, refunds or assistance, please contact us:

Email: needhelp@denmyio.com
Phone: +81 (709) 209 85 33
Address: 1792-5 SHIMOHACHIYA, HACHIYA-CHO, MINOKAMO-SHI, GIFU 505-0007, JAPAN
Business Hours: Monday to Friday, 09:30 – 15:30 (excluding public holidays)
Service Area: Australia

Our store is committed to providing clear, efficient and compliant support, ensuring a smooth shopping experience.