1. Delivery Area
Our store delivers exclusively within Australia.
All items are prepared and dispatched through authorised logistics partners to delivery addresses within Australia.
2. Shipping Policy
All orders placed through our website include free delivery across Australia.
No additional delivery charges apply to any products.
3. Order Processing
After payment confirmation, orders are typically processed within 1–5 business days.
Processing cut-off time:
- Orders placed before 15:30 will be processed on the same business day.
- Orders placed after 15:30 will be processed on the next business day.
- Orders placed on public holidays will be processed on the next business day.
Once processing is completed, customers will receive a dispatch notification.
4. Delivery Timeframes
Delivery is carried out by professional carriers specialising in home and furniture items, selected based on product requirements.
Estimated delivery time is 6–8 business days after dispatch.
5. Pricing and Applicable Taxes
All prices listed on our website include applicable taxes in accordance with current regulations.
6. Order Tracking
Once your order has been dispatched, a tracking number will be provided to monitor delivery status.
7. Customer Support
For any enquiries regarding orders or services, please contact us:
Email: needhelp@denmyio.com
Phone: +81 (709) 209 85 33
Address: 1792-5 SHIMOHACHIYA, HACHIYA-CHO, MINOKAMO-SHI, GIFU 505-0007, JAPAN
Business Hours: Monday to Friday, 09:30 – 15:30 (excluding public holidays)
Service Area: Australia
Our store is committed to providing reliable and transparent service, ensuring a secure and compliant shopping experience.
