Contact Us

1. Introduction

Customer relationships are a core priority for our store.
We place strong emphasis on clear communication, attentive service and timely, reliable support.

For any enquiries, assistance requests or clarifications, users are encouraged to contact us directly.
Our team is available to provide appropriate and personalised support throughout every stage of the website experience.

2. Contact Information

For enquiries regarding services, orders or support, our store can be contacted via:

Email: needhelp@denmyio.com
Phone: +81 (709) 209 85 33
Address: 1792-5 SHIMOHACHIYA, HACHIYA-CHO, MINOKAMO-SHI, GIFU 505-0007, JAPAN
Service Area: Australia

3. Support Hours

Our store’s customer support service is available from Monday to Friday, 09:30 to 15:30, excluding public holidays.
During these hours, we provide professional, clear and solution-focused responses.

4. Support and Response Time

All enquiries are handled with care and attention.
Our goal is to provide accurate and complete responses as quickly as possible, ensuring appropriate support for every situation.

All requests are monitored to ensure efficient handling and satisfactory resolution.

5. Helpful Information When Contacting Us

To assist us in handling your request efficiently, we recommend including:

Order number, if available
A brief description of the enquiry or issue

Our store supports customers throughout the entire process, from order placement to delivery, with professionalism and attention to detail.

We are committed to providing a reliable and seamless experience in line with Australian e-commerce standards.