Payment Methods

1. General Introduction

This Payment Policy applies to all transactions carried out on our website by customers located in Australia.
We implement secure, transparent and compliant payment procedures in line with applicable Australian standards, including requirements related to authentication and data protection.

All payments are handled confidentially using encryption technologies and advanced verification systems.

2. Accepted Payment Methods

Our store accepts the following card payment methods:

American Express
Discover
Diners Club
Mastercard
Visa

All payment methods support secure and efficient transactions, with no additional charges applied by our store.

3. Transaction Security

All payment transactions conducted on our website are protected by SSL encryption protocols, ensuring the confidentiality of transmitted information.
We do not store banking details or full card information.

Payments are processed exclusively by certified service providers that comply with recognised security standards.

4. Validation and Authorisation

During the payment process, an automatic verification is carried out with the card issuer.
Once the transaction is authorised, the order is confirmed and the amount is reserved in accordance with the payment network procedures.

If the transaction is declined by the financial institution, the order cannot be completed.

5. Currency and Applicable Taxes

All transactions are processed in Australian currency.
No additional charges will be applied during payment or upon delivery.
All prices displayed on the website include applicable taxes in accordance with current regulations.

6. Payment Issues

In the event of a declined transaction, technical error or interruption during the payment process, customers are advised to:

Check that all entered details are correct
Ensure sufficient funds are available
Contact their financial institution to confirm authorisation

If the issue persists, customers may contact our store for assistance.
We will review the situation and provide support as promptly as possible.

7. Customer Support

For any enquiries regarding payments or transaction security, please contact us:

Email: needhelp@denmyio.com
Phone: +81 (709) 209 85 33
Address: 1792-5 SHIMOHACHIYA, HACHIYA-CHO, MINOKAMO-SHI, GIFU 505-0007, JAPAN
Business Hours: Monday to Friday, 09:30 – 15:30 (excluding public holidays)
Service Area: Australia

Our store ensures a reliable, secure and compliant payment environment.