1. Scope of Application
This Privacy Policy applies to all personal data processing carried out through our website, as well as services provided by our store to customers located in Australia.
It outlines the types of information collected, the purposes of processing, and user rights in accordance with applicable Australian data protection regulations.
Personal data refers to any information that can directly or indirectly identify a user, such as name, address, email, payment details or browsing data.
2. Information Collection and Use of Cookies
We may collect personal data in the following circumstances:
When creating an account or placing an order through the website
When subscribing to receive communications
When contacting our store via contact forms or email
During browsing activities through cookies or analytical tools
Cookies are used to:
Ensure security and proper functioning of the website
Improve browsing experience and usability
Analyse traffic and evaluate page performance
Adapt certain features based on user interactions
On the first visit, users are informed about cookie usage and may manage or refuse them via the initial banner or browser settings.
3. Use and Disclosure of Data
Collected personal data is used exclusively to:
Process and manage orders
Provide after-sales service and customer support
Send communications with user consent
Ensure website security and prevent misuse
We do not sell or transfer personal data to third parties.
Information may only be shared with:
Technical service providers necessary for website operation (such as payment processing, hosting, logistics and maintenance)
Relevant authorities where required by applicable regulations
All parties involved are bound by confidentiality obligations and use the data solely for authorised purposes.
4. Data Retention and Cookie Consent
Data retention periods are as follows:
Order-related data: up to 5 years from the last transaction
Administrative and accounting data: in accordance with applicable regulations
Communication data: until consent is withdrawn or up to 3 years from the last interaction
Cookies are stored for a maximum period of 12 months from installation.
Users may withdraw consent at any time through browser settings or by contacting our store.
5. User Rights
In accordance with applicable regulations, users have the right to:
Access their personal data
Request correction of inaccurate or incomplete data
Request deletion of data no longer required
Object to certain types of processing
Request restriction of processing
Request data portability in a structured format
Withdraw consent at any time
To exercise these rights, a written request accompanied by valid identification is required.
6. Legal Basis for Processing
Data processing by our store is based on:
Contract performance: order processing and delivery
User consent: optional communications or non-essential tools
Legitimate interest: prevention of misuse and improvement of website services
Legal obligations: compliance with accounting and regulatory requirements
All processing is carried out in full compliance with applicable regulations.
7. Customer Support
For any requests related to personal data or the exercise of user rights, please contact us:
Email: needhelp@denmyio.com
Phone: +81 (709) 209 85 33
Address: 1792-5 SHIMOHACHIYA, HACHIYA-CHO, MINOKAMO-SHI, GIFU 505-0007, JAPAN
Business Hours: Monday to Friday, 09:30 – 15:30 (excluding public holidays)
Service Area: Australia
Our store places the highest importance on personal data protection and is committed to ensuring responsible, transparent and secure handling of user information.
